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Your Personal Data, Handled With Care

At myvi888, we take your privacy seriously — what we collect, how long we keep it, and who can access it are questions you deserve straight answers to.

Data you controlNo third-party data salesSecure account storageMalaysian privacy standardsClear opt-out paths

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What This Privacy Policy Covers

myvi888 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data collected through myvi888.com and any related account, transaction or support interaction. Access to our platform depends on local law and is available where local law permits. When you deposit using Touch 'n Go, GrabPay, Boost dan FPX, or FPX,

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your payment data passes through those providers' own security layers — we store only the transaction reference and status on our end, not your full card or wallet credentials. Data collected includes your name, contact details, device identifiers and session logs. We do not sell or
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lease your personal data to marketing third parties. Retention periods vary by data type: account records are kept for as long as your account remains active, and transaction logs are retained in line with applicable Malaysian financial record-keeping obligations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something inaccurate, or raise a concern about how we have used your information, there are three direct ways…

Email Privacy Team Send your data request or privacy concern to our dedicated privacy address. Include your registered email and the specific data matter so we can route it to the right handler without delay.

Live Chat Open the live chat window on myvi888.com and ask to be connected to the account data team. Available around the clock — use this for urgent corrections or account-access concerns.

Support Ticket Lodge a formal support ticket from inside your account dashboard. Ticket submissions create a logged reference number so you can track the status of your data request through to resolution.

HOW WE PROTECT YOUR DATA

Six Ways We Secure Your Account Data

Privacy at myvi888 is not a checkbox exercise — it runs through how we build account systems, how we log sessions, and how we respond when you ask questions about your own…

Encrypted Data Storage

All personal data stored on our servers uses AES-256 encryption at rest. Access is restricted to authenticated internal systems only — no employee can pull your raw personal data without a logged, approved request.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can review and withdraw cookie consent at any time from the cookie settings panel in your account.

Account Security Layers

Two-step verification is available on all accounts. Login attempts from unrecognised devices trigger an additional confirmation step, and repeated failed attempts temporarily lock the account to prevent unauthorised access.

Data Retention Schedule

We keep your account data for as long as your account is open. Once you request deletion and we have completed any legally required retention period, your personal data is permanently removed from active systems.

Third-Party Data Sharing

We share data only with payment processors like Touch 'n Go, GrabPay, Boost dan FPX and FPX, and only to the extent needed to complete your transaction. We do not share data with advertisers or data brokers.

Your Right to Access and Correct

You can request a full export of the personal data we hold on you at any time. If any detail is incorrect, submit a correction request and we will update it within five business days of verification.

Common Questions About Your Privacy at myvi888

Below are the questions we hear most often about data handling, account privacy and how to exercise your rights. If your question is not covered here, reach out directly via live chat or our privacy email.

We collect your name, email address, contact number, date of birth and the device information used during registration. Transaction references from deposits via Touch 'n Go, GrabPay, Boost dan FPX are also logged against your account.

No. We do not sell, rent or trade your personal data to any third party. Data is shared only with payment processors and platform security providers, and only to the minimum extent needed to operate your account.

Once your account is closed, we retain records only for as long as Malaysian financial and legal obligations require. After that mandatory period ends, your personal data is deleted from our active systems and backups.

Submit a data access request through the support ticket system in your account dashboard or email our privacy team directly. We will compile and deliver your data export within ten business days of verifying your identity.

We use essential cookies for login sessions, and optional analytics cookies to improve how pages work. You can manage your cookie preferences from the settings panel at any time — turning off analytics cookies does not affect account access.

Contact our privacy team by email or through live chat and describe the concern clearly. We will acknowledge your complaint within one business day and provide a full response within fourteen business days.

Some technical infrastructure and security services operate across regional data centres. Any cross-border transfer is governed by data processing agreements that require the receiving party to maintain protections equivalent to Malaysian data privacy standards.

Your Personal Data, Handled With Care

Reach Us About Your Data

Six Ways We Secure Your Account Data

Encrypted Data Storage

Cookie Transparency

Account Security Layers

Data Retention Schedule

Third-Party Data Sharing

Your Right to Access and Correct

Common Questions About Your Privacy at myvi888

01 What personal data does myvi888 collect when I open an account?

02 Does myvi888 sell my personal data to third parties?

03 How long does myvi888 keep my account data after I close my account?

04 How can I request a copy of the data myvi888 holds on me?

05 What cookies does myvi888 use and can I turn them off?

06 Who do I contact if I believe my privacy rights have been breached?

07 Does myvi888 transfer my data outside Malaysia?

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